HOPR Club Membership Terms
The HOPR Club Membership Terms and Conditions
1. Introduction
Welcome to The HOPR Club Membership (“Membership”).
These Terms and Conditions govern your participation in the Membership, including your benefits, rewards, and responsibilities. By purchasing or using a Membership, you agree to these Terms and Conditions.
Your use of the HOPR website is also subject to our Website Terms of Use.
2. Membership period and renewal
Membership is valid for 12 months from the date of purchase or activation, unless otherwise stated at the time of purchase.
Membership automatically renews at the end of each membership period unless cancelled prior to the renewal date.
Membership is charged as a single upfront payment for each 12-month period.
3. Membership eligibility
Membership is available only to customers with an active HOPR customer account.
Membership and its associated benefits:
- are personal to the account holder;
- cannot be transferred, assigned, resold or shared; and
- may only be used on the account to which the Membership is applied.
Only one Membership may be applied per customer account unless otherwise agreed by HOPR.
4. Membership benefits
HOPR may offer different Membership tiers (for example, Member and Premium Member), each with different benefits as described on the HOPR website at the time of purchase.
Membership benefits are those displayed on the HOPR website or otherwise communicated at the time of purchase.
Benefits:
- apply only during an active Membership period;
- are subject to these Terms and Conditions; and
- cannot be exchanged for cash, store credit or any other benefit unless expressly stated.
Membership discounts:
- apply automatically at checkout;
- cannot be used on Membership purchases;
- cannot be combined with other promotional discount codes unless expressly stated; and
- do not apply to shipping, gift cards or other excluded items.
Certain products (including limited releases, bundles or promotional items) may be excluded from Membership discounts at HOPR’s discretion.
5. Membership gift box
Where a Membership includes a complimentary gift box, it will be automatically added to the member’s next eligible order after the Membership has been activated.
The member must place an eligible order during the Membership period to receive the gift box.
If no order is placed within a reasonable period, HOPR may contact the member to arrange delivery.
Gift box contents may vary depending on availability. HOPR may substitute items with products of equal or greater value.
The gift box:
- is limited to one per Membership;
- cannot be exchanged, transferred or redeemed for cash or credit; and
- will not be replaced if unused.
6. Rewards program and earning points
HOPR operates a rewards program that is available to both members and non-members.
Points may be earned on eligible purchases made through a customer account.
Points:
- are calculated based on the eligible purchase value after discounts, credits and promotions have been applied;
- may take a reasonable period to appear in the account; and
- are subject to these Terms and Conditions.
Unless otherwise stated, points are not earned on:
- membership fees;
- gift cards;
- shipping or delivery charges;
- taxes or duties;
- free products or promotional items;
- orders placed prior to Membership activation; or
- any other excluded transactions identified by HOPR.
7. Points adjustments
If an order is cancelled, refunded, returned or otherwise adjusted, any points earned from that order may be reduced or removed.
If points have already been redeemed, HOPR may deduct the corresponding value from the customer’s points balance. This may result in a negative balance, which must be offset by future earned points before further rewards can be redeemed.
8. Points expiry
Points expire 12 months (365 days) from the date they are earned.
Expired points:
- will be removed from the account;
- cannot be reinstated; and
- cannot be redeemed after expiry.
Points expiry is independent of Membership status.
9. Redeeming points
Points may be redeemed only through the customer account on eligible purchases.
Points:
- have no cash value;
- cannot be exchanged for cash;
- cannot be transferred between accounts;
- cannot be applied retrospectively to completed orders; and
- cannot be used to purchase Memberships or gift cards unless expressly permitted.
Points cannot be applied to shipping or delivery charges unless stated.
10. Double points benefit
Double points are available only where:
- a Premium Membership is active on the account; and
- an active subscription order has been placed and is in good standing.
Double points:
- apply only to eligible subscription orders;
- do not apply to one-time purchases;
- do not apply to membership fees, shipping, gift cards or excluded products; and
- cannot be combined with other bonus-point or multiplier promotions unless expressly stated.
If a subscription is cancelled, paused, refunded or becomes inactive, eligibility for double points may cease.
11. Subscription interaction
Membership benefits relating to subscriptions apply only while the subscription is active and in good standing.
12. Events and experiences
Membership may include access to events, tastings, activations or other experiences.
Event access:
- is subject to availability, capacity limits and any event-specific requirements;
- may require booking or registration; and
- is not guaranteed for all members.
HOPR reserves the right to modify, cancel or limit access to events where necessary.
13. Early access and product availability
Membership may include early or priority access to product releases.
Early or priority access:
- does not guarantee product availability; and
- products may sell out during early access periods.
14. Member participation and feedback
HOPR may, from time to time, invite members to provide feedback, vote on products, or participate in product development activities.
Participation:
- is not guaranteed; and
- outcomes are at HOPR’s sole discretion.
15. Promotions and discounts
Unless expressly stated otherwise:
- only one promotional code may be used per order;
- membership discounts cannot be combined with wholesale, trade or account-specific pricing;
- discounts do not apply retrospectively; and
- excluded products may apply.
16. Cancelling a membership
Memberships may be cancelled at any time prior to renewal by contacting HOPR.
Membership fees are non-refundable.
If a Membership is cancelled or terminated, HOPR may withdraw unused benefits and remove any rewards granted solely as a result of the Membership.
17. Account security
Customers are responsible for maintaining the confidentiality of their account details and for all activity conducted under their account.
HOPR is not responsible for unauthorised use where reasonable security measures have not been taken.
18. Misuse and suspension
HOPR may suspend or terminate a Membership, cancel points, or withdraw benefits if it reasonably believes a customer has:
- engaged in fraud or misuse;
- created multiple accounts to gain benefits improperly;
- manipulated orders, returns, referrals, promotions or subscriptions;
- provided false or misleading information; or
- breached these Terms.
HOPR may take action after considering the circumstances and, where appropriate, allowing the customer an opportunity to respond.
19. Changes to the Membership program
HOPR may make reasonable changes to the Membership program, including changes to benefits, pricing, points and these Terms.
HOPR will provide reasonable notice where changes are likely to materially impact members, unless changes are required for legal, security or operational reasons.
Changes will not materially reduce the core benefits of an active Membership during its current term, except where reasonably necessary.
20. Program availability
HOPR does not guarantee uninterrupted access to the Membership program.
Technical issues, maintenance or events outside HOPR’s control may affect the availability of benefits, points or redemptions.
HOPR may correct any errors in points balances or benefits.
21. Communications
By purchasing a Membership, you agree to receive service-related communications regarding your Membership, benefits and account.
Marketing communications are optional and may be unsubscribed from at any time.
22. Personal information
HOPR handles personal information in accordance with its Privacy Policy and applicable laws.
23. Australian Consumer Law
Nothing in these Terms excludes or limits any rights under the Australian Consumer Law.
24. Contact
HOPR Customer Support
Email: hi@drinkhopr.com.au
Website: drinkhopr.com.au
25. Governing law
These Terms are governed by the laws of New South Wales, Australia.